Co-managed IT means your internal IT person stays and we take the work that does not fit inside one person's week: 24/7 monitoring, after-hours and holiday coverage, patching, backup verification, and escalation on the problems that would otherwise eat their entire day. Nothing gets ripped out and nobody gets replaced. It is the fastest way to add coverage without adding headcount, and it costs a fraction of a second hire.
What is included
- 24/7 monitoring and alerting so nobody is on call at 2am unpaid
- After-hours, holiday and vacation coverage for your internal team
- Patch management and third-party application updates handled
- Backup monitoring and quarterly documented test restores
- Tier 2 and 3 escalation on the problems that consume a whole day
- Your IT person keeps ownership of the environment and the relationship
Questions people ask
Are you trying to replace our IT person?
No, and if that is what you want you should buy fully managed instead. Co-managed exists because a single internal IT person cannot cover 24/7, cannot go on holiday, and cannot be deep in every discipline. We cover the gaps. They keep the environment and the relationship.
How is this priced against fully managed?
Lower, because you are buying a defined set of functions rather than total responsibility. Co-managed starts at $95 per user per month against $145 for fully managed. The exact scope is agreed in writing so there is no argument later about who owns what.
Can we start with just one function?
Yes, and most do. After-hours coverage and backup monitoring are the two most common starting points because they are the two things that keep internal IT staff awake.
Available across the GTA
We deliver co-managed it on site and remotely throughout the Greater Toronto Area: North York, Scarborough, Vaughan, Toronto, Markham, Etobicoke, Richmond Hill, Mississauga.